Not resolved

In November I spent a 4 days at the Wynn/Encore property.I checked in about 11 AM and prepaid the estimated cost, about $1100.

At 2 O'clock I received an alert from my credit card company requesting confirmation for a charge of about $1100. At first glance I assumed it was the resort, but it turned out to be an attempt to use my card at an electronics store across the street from the hotel. I checked to be sure I had my card. I had not used my card at all for several days and now a charge next door to the hotel shortly after I checked in.

What??? I spoke to an assistant manager, an oleaginous and haughty man who spoke to me in a dismissive and patronizing way. How dare I even suggest something like this could have anything to do with this fine hotel? He did not offer to make the slightest effort to investigate my claim and sent me on my way.

So just a word of warning if you think you can go to this very fine hotel and not get scammed, well you might want to consider another. BTW I went to that store and they were not able to give me any further info and suggested I make a police report.

If I hadn't had many meetings and no time to spare, I might have.The store manager told me the same type of thing happens several times a day!

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Wynn Las Vegas. The most disappointing about wynn las vegas encore resort at Wynn Las Vegas was lack of respect Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Wynn Las Vegas.

Check out the best and the worst companies in Hotels and Resorts category for more informed decision or compare Wynn Las Vegas to other companies on our site.

Had an Experience with Wynn Las Vegas?

Write a review


Terms of Service
Post Comment

You May Also Like

Silverleaf Resorts - Where do I start? Silverleaf Resorts "I have been a Silverleaf Resort owner for over 20 years. Purchasing a Presidential with Endless Escape (paid top dollar). And ever since Holiday Inn Resorts took over it has..." Read more Candlewood Suites - Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 Candlewood Suites " For being a Candlewood Suites I'm real disappointed with our experience here. First night I checked in it was late close to midnight and had a real exhausted day. The..." Read more Wyndham Hotels And Resorts - Ramada OKC near Bricktown 2001 East Reno Avenue, OKC, OK 73117 Wyndham Hotels And Resorts "Lets see we booked online for this hotel for 12-31-16. When we arrived they had stated that they were over booked and that they would have to find us a..." Read more Bluegreen Resorts - WARNING - Top 5 Timeshare Scams - Share your thoughts feelings and dealings about your resort! Bluegreen Resorts "Timeshare owners beware! According to the FTC, numerous state attorney generals, BBB and other trusted sources, timeshare owners and consumers going on timeshare presentations are under attack. Anyone who has..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more Ericdress -  Color Blind Ericdress "I ordered a formal burgundy dress that they had on their website. I ordered it the end of August but they did ship it in time for my event but..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more